Tim Girdler Pens | Ministering Through The Perfect Pen
Fountain pen
Tim Girdler Pens
Home About Services Menu Store Contact


PayPal Acceptance Mark


Policies


PAYMENT

While I don't ask for deposits or prepayments, payment for work on your pens is expected in a reasonable amount of time after the work is completed. Once I receive payment, your pen will be shipped back to you.

My preferred way of being paid is PayPal. If you do not have a PayPal account, you can still pay by credit card using PayPal, and you don’t need to be a PayPal member to do so. If necessary, you can pay by personal check, cashier’s check, or money order. But these methods, as opposed to PayPal, will require a wait time before shipping.

I understand that life happens. If something should happen and you run into financial difficulties after you’ve sent your pen to me, please contact me and we can work something out.

GUARANTEE

Vintage Pens:

All vintage pens that I sell carry a three-month guarantee on parts and labor. Of course, this guarantee doesn’t cover abuse or running your pens over with your car (yes, such things do happen).

Nib Work:

Although I can’t be responsible for nib misalignment or damage that may occur after your pens leave my shop, since your pens were tuned when you were not present to test them, for 3 months from the date of shipping I’ll be happy to make any further adjustments you desire at no further cost, other than shipping.

Repairs & Restorations:

All pen repairs and restorations carry a three-month guarantee on parts and labor from the date of shipping. Pens that have been abused, pens that have been filled with India ink, and pens that have been opened or otherwise tinkered with by the owner or someone other than me are not covered. Additionally, among professional pen repair persons, certain inks are known to cause latex sacs and diaphragms to fail prematurely. Please be careful with your choice of ink and clean your pen(s) regularly with water and pen flush.

RETURN SHIPPING

Return shipping will be part of the price quote for work done on your pens. Since it isn't my goal to make money from shipping or handling, I will do everything I can do to ship your pens back to you at as close to cost as possible. Since I’m not a math whiz, however, I will round up to the nearest half-dollar.

Unless otherwise requested and arranged for by the client, your pens will be returned by USPS, and the package will have a tracking number and insurance. The first $100 of insurance will be included in the return shipping costs. If you’d like to insure your pens for more, we can arrange for that. Please contact me so that I can give you the proper price quote for the increased insurance.

INTERNATIONAL SHIPPING

If you are purchasing a pen from us and you live outside of the United States, there will be additional charges for international shipping. It is best that you contact us prior to purchasing a pen so that we can send you a separate invoice reflecting the actual shipping costs.

Unless otherwise requested and arranged for by the client, your pens will be mailed by USPS, and the package will have a tracking number and insurance. The first $100 of insurance will be included in the return shipping costs. If you’d like to insure your pens for more, we can arrange for that. Please contact me so that I can give you the proper price quote for the increased insurance.

Under no circumstances and in no way, shape, or form will we falsify customs declarations.

THE FINE PRINT

Some of these things are mentioned in other areas of the website, but they do bear repeating:

-Pens mailed to us with ink in them are subject to a $25 cleaning fee. We won't ask your permission to clean your pen, we'll just do it and charge you for the work. In no way is this policy a punitive measure. We have to clean the pen so that we can evaluate and work on the pen. Seriously, do you have any idea what kind of a mess is made by an inked pen being jostled around in a box?

-If mold is suspected or discovered to be in your pen, it will be necessary to de-mold your pen before we work on it. In this instance, we will not ask permission to de-mold your pen. Having mold in your pen doesn't necessarily mean that you're a bad pen person or you don't know how to take care of your pens. De-molding your pen is something that must happen before any work can be done.

-Tim Girdler Pens is in no way responsible for damage done to your pen by the USPS, UPS, FexEx, your Aunt Frieda, or any other delivery service or courier.

-Tim Girdler Pens reserves the right to refuse any work for any reason. There are a few pens that I haven't learned yet, and I don't think you want your precious pen to be my guinea pig. Trust me. You'll thank me later.

-ALL nib repair work is subject to our standard disclaimer: You've sent your pen to me because the nib has been bent. Nibs are bent by trauma. Trauma can cause cracks in the nib that I can't see. Despite my best and most careful efforts, the nib may break. If the nib breaks, I'm not responsible. If the nib breaks, I also won't charge you for the work, and we can begin to pursue replacement of the nib.



Copyright © 2015 Tim Girdler Pens
Site design by
Northern Spy Software